Handle complaints before they pile up.
Our AI copilot reads, prioritises and structures incoming complaints automatically – your team evaluates and decides. The result: always the fastest response to your customer and always the best data quality in your CAQ system, 100% data-secure.
Complaints cost time before the real work even begins.
90% of digitalization projects fail because rigid software collides with broken processes. With complaint management, this is what the problem looks like in your daily work:
Incoming complaints must first be read, sorted and prioritised – by the time your customer gets a response, valuable time has passed.
Incomplete or inconsistent complaint entries in your CAQ system complicate later analysis and root-cause investigations.
Without structured root-cause analysis, the cause often stays guesswork instead of evidence – corrective actions fall short.
The AI copilot in front of your CAQ system.
No empty promises: this is how the Complaint Copilot works with an incoming complaint.
Complements your CAQ system, doesn't replace it.
Our complaint management platform doesn't replace your CAQ system – it complements and accelerates it. As an upstream AI copilot, the agent works hand in hand with your quality staff and fits seamlessly into your existing process landscape: it automatically reads, prioritises and structures incoming complaints – your team evaluates and decides. The result: always the fastest response to your customer – and always the best data quality in your CAQ system.
See what the Complaint Copilot does with your own complaint situation.
Request a callFind the root cause – moderated live by AI.
Structured root-cause analysis without paperwork: from the empty board to the complete Ishikawa diagram.
6M suggestions in seconds, decision with your team.
Start with an empty board and let the AI suggest possible failure causes for all 6M within seconds. Your team adds and discards with a click – structured root-cause analysis without the paperwork.
Your complaint data stays in your house.
No fear of data loss: complaint and root-cause data never leave your company uncontrolled.
For supplier quality and customer quality.
Whether incoming customer complaint or complaint to your supplier – the same copilot brings clarity on both sides.
What quality and IT leads ask first.
Does our sensitive data really stay in-house?
Yes. Our AI agents run where your data already lives – inside your Microsoft 365, on your own servers (on-premise), or in your private cloud. No complaint or design data ever leaves your network.
Will the AI replace our quality staff?
No – we augment your team, we do not replace it. The AI takes over the legwork (reading, prioritising, structuring) and lifts everyone on the team to senior level. Judgement, evaluation and decisions always stay with people.
Do we need new software or a new CAQ system?
No. Our tools don't replace your CAQ system – they sit in front of it as an AI copilot. We integrate directly into your existing IT (Microsoft 365, n8n, private cloud) – infrastructure you've already audited and paid for.
Ready to handle your next complaint faster – with better data quality?
Request a call